Effective Date: 2025-08-17
Last Updated: 2025-08-17
At FlexPrism, we aim to deliver your custom products quickly and reliably, no matter where you are in the world. This Shipping Policy explains how orders are processed, delivery timelines, shipping carriers, and international duties.
1. Order Processing
- All products are made-to-order through our trusted global production partners.
- Processing time usually takes 2–5 business days before shipping.
- During peak seasons (holidays, sales), processing may take slightly longer.
2. Delivery Times
Estimated delivery times after processing:
- United States: 3–7 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Australia & New Zealand: 7–12 business days
- Asia & Other Regions: 10–20 business days
👉 Please note these are estimated timeframes. Actual delivery times may vary depending on your location, customs clearance, and local postal services.
3. Shipping Carriers
We work with reliable global carriers including:
- USPS, UPS, FedEx, DHL (United States & International)
- Canada Post (Canada)
- Royal Mail, Deutsche Post, DPD (Europe)
- Australia Post (Australia & New Zealand)
Tracking details will be provided by email once your order ships.
4. International Shipping
- We proudly ship worldwide 🌍.
- Some destinations may have limited delivery options or longer shipping times.
- Shipping fees are calculated at checkout based on your location and chosen shipping method.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations.
- These fees are not included in our product prices or shipping fees. Customers are responsible for paying any additional charges imposed by their local customs office.
- We cannot control or predict these costs, and they vary by country.
6. Order Tracking
- Once your order has shipped, you will receive a tracking number by email.
- Tracking may take 24–48 hours to update after the carrier scans your package.
7. Delayed or Lost Orders
- If your order is delayed beyond the estimated timeframe, please contact us at admin@flexprism.com.
- If your order appears lost in transit, we will assist in tracking and may provide a replacement or refund as needed.
8. Incorrect Addresses
- Customers are responsible for providing a correct shipping address.
- If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.
9. Contact Us
For shipping questions, please contact:
FlexPrism
🌐 Website: https://www.flexprism.com
📧 Email: admin@flexprism.com
📍 Address: 476 Matadero Ave Palo Alto, California(CA), 94306